Can Biden Deliver Better ‘Customer Experience’ for Americans Than His Predecessors? (John Kamensky, Nextgov)

The Biden Administration has announced a new “Customer Experience and Service Delivery” initiative, promising some pretty specific and measurable actions, not just high-minded rhetoric.  For example, it includes 36 customer experience commitments across 17 federal agencies focused on “the moments that matter most in people’s lives” such as retiring, travelling, and paying for college. It also focuses on reducing administrative burdens for people applying for safety net programs by streamlining enrollment and certification processes.

Can Biden Deliver Better ‘Customer Experience’ for Americans Than His Predecessors? – Nextgov

Marco Emanuele
Marco Emanuele è appassionato di cultura della complessità, cultura della tecnologia e relazioni internazionali. Approfondisce il pensiero di Hannah Arendt, Edgar Morin, Raimon Panikkar. Marco ha insegnato Evoluzione della Democrazia e Totalitarismi, è l’editor di The Global Eye e scrive per The Science of Where Magazine. Marco Emanuele is passionate about complexity culture, technology culture and international relations. He delves into the thought of Hannah Arendt, Edgar Morin, Raimon Panikkar. He has taught Evolution of Democracy and Totalitarianisms. Marco is editor of The Global Eye and writes for The Science of Where Magazine.

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